s101bd Privacy Policy

1 What Information We Collect

When you register with s101bd, use our services, or contact us, we may collect various types of information. This information falls into two main categories:

1.1 Information You Provide

The information you provide directly to us includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for KYC verification)
• Payment method details (bKash, Nagad, Rocket, or bank account information)
• Transaction history and financial activity
• Messages and complaints submitted to customer support

1.2 Automatically Collected Information

The following information may be collected automatically while you use our services:

• IP address and device identifier
• Browser type and version
• Operating system information
• Pages you visit, along with time and date
• Gaming activity and betting history
• Information obtained from cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases we may also receive information from third-party service providers, identity verification agencies, or payment processors. This information is primarily used for fraud prevention, age verification, and keeping financial transactions secure.

2 How We Use Your Information

s101bd uses your information for the following legitimate purposes:

2.1 Account Management and Service Delivery

Your information is needed to create, verify, and maintain your account. We use this information to process your deposit, withdrawal, and betting transactions. Your account information is used to correctly apply the minimum ৳200 deposit and ৳800 withdrawal rules.

2.2 Security and Fraud Prevention

We use your information to ensure platform security and to prevent fraud, money laundering, and other unlawful activities. The KYC (Know Your Customer) verification process is also part of this.

2.3 Responsible Gaming

We monitor your gaming activity to identify signs of problematic behaviour and to be able to provide responsible gaming support.

2.4 Customer Service and Communication

We use your contact information to respond to your enquiries, complaints, or support requests. Our 24/7 live chat support team is always ready to help resolve your issues.

2.5 Legal Compliance

Where required to comply with applicable laws, regulations, or guidance from regulatory bodies, we may use or disclose your information.

2.6 Platform Improvement

By analysing your usage patterns, we improve the quality of our services, add new features, and work to make your experience better.

3 Information Sharing and Disclosure

s101bd never sells your personal information to third parties. However, your information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical services. These partners are given access only to the information needed to perform the specific service and are required to follow privacy rules similar to this policy.

3.2 Legal Requirements

We may disclose your information in response to a court order, a lawful request from a government or law enforcement agency, or as required to comply with applicable law.

3.3 Fraud Prevention

Information may be shared with relevant authorities to assist in investigating fraudulent activity, money laundering, or activity identified as a threat to platform security.

3.4 Business Transfers

In the event of a corporate change such as a merger, acquisition, or sale of assets, your information may be transferred. In such an event we will notify you in advance, and the new owner will be required to protect your information in the same way.

4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: These are necessary for the core functionality of the website. Your login session and security tokens fall under this category.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help us monitor and improve the performance of our website.

4.2 Cookie Control

You can control or refuse cookies through your browser settings. Please note that disabling essential cookies may cause some services to not work properly.

5 Information Security Measures

s101bd adopts both technical and administrative security measures to keep your personal information secure.

5.1 Technical Security

• All data transmission is kept secure using SSL/TLS encryption technology.
• Stored data is held in encrypted form.
• Regular security testing and vulnerability assessments are carried out.
• Firewall and access control systems are kept active.
• An automated monitoring system operates to detect suspicious activity.

5.2 Administrative Security

• Only authorised staff are given limited access to your information.
• All staff are trained on privacy and data protection.
• Regular internal security audits are conducted.

5.3 Acknowledgement of Limitations

Even though we take the highest security measures, it is never possible to guarantee complete security on the internet. Should a data breach occur, we will notify affected users as quickly as possible in accordance with applicable law.

6 Data Retention Period

We retain your information only for as long as it is needed to fulfil the purpose for which it was collected or to comply with legal obligations.

• Active account: All relevant information is retained for as long as your account remains active.
• Closed account: Even after an account is closed, financial transaction and KYC information is retained for a minimum of five years, as required by law.
• Log data: Generally retained for up to 12 months.
• Marketing data: Retained until you withdraw your consent or our marketing service is discontinued.

After the specified period, information is securely deleted or anonymised.

7 Your Rights and Controls

As a user of s101bd, you have the following rights regarding your own information:

7.1 Right of Access

You may request from us at any time to find out what information we hold about you.

7.2 Right to Rectification

If any of your information is incomplete or incorrect, you may request that it be corrected. Most information can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we are required to retain some information for a specified period due to legal obligations.

7.4 Right to Restrict Processing

In certain circumstances you may request that the scope of how your information is used be limited.

7.5 Right to Object

You have the right to object to the processing of your information for specific purposes.

7.6 How to Exercise Your Rights

To exercise any of the above rights, contact us via 24/7 live chat or write to us at: [email protected]. We will verify your request and do our best to respond as quickly as possible.

8 Minors and Child Protection

s101bd strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from minors.

We follow age verification steps during the registration process. If it comes to our knowledge that a minor has created an account, we will immediately close that account and delete the associated information.

Parents and guardians are requested to stay aware of their children's online activity and to contact us immediately if they become aware of a minor holding an account.

9 Policy Changes and Updates

s101bd reserves the right to change or update this privacy policy from time to time. If any significant changes are made, we will:

• Post a new "Last updated" date on this page.
• Send a notification to your registered email address.
• Display a notification when you log in to the platform.

If you continue to use our services after any changes, you will be considered to have agreed to the updated policy. We recommend that you review this policy regularly.

10 Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact us using the following:

Our privacy team generally tries to respond to your request within business days. Complex requests may take a little longer, but we will keep you updated on the progress.

To learn about our other policies, see: Terms & Conditions and Responsible Gaming.